Returns & refunds

Changed your mind?

You have 14 days from the day your order arrives to tell us you want to cancel. You then have a further 14 days to send the items back. Items must be unused and in their original, sealed packaging. You pay the cost of sending them back.

Once we receive them, we'll refund you within 14 days, including the standard delivery charge you originally paid. We don't refund the extra cost if you chose Express.

What we can't take back (unless it's faulty)

• Freezer bait and any other perishable product, because it can spoil quickly.
• Bait, liquids and additives that have been opened or unsealed, for hygiene and food safety reasons.

Faulty, damaged or wrong item?

Contact us within 30 days of delivery. Freezer bait that arrives defrosted or damaged must be reported within 24 hours. Send a photo and we'll replace the item or refund it in full, and we'll cover the cost of any return.

This doesn't affect your statutory rights under the Consumer Rights Act 2015.

How to start a return

Email info@parkerbaits.co.uk with your order number, the items you're returning and the reason.

We'll reply with the returns address and next steps. Contact us for the returns address.

Please use a tracked service. We can't be responsible for returns lost in the post.