Who delivers your order

Standard orders go by Royal Mail Tracked 48 or Parcelforce, depending on how heavy your order is. Express orders go by Royal Mail Tracked 24. Every order is tracked, and we'll email you the tracking link as soon as your parcel leaves us.

When we dispatch

We aim to dispatch orders placed before 7:30am Monday to Friday the same day. Orders placed after 7:30am usually go out the following working day. If you'd like your bait quicker, we recommend upgrading to Express at checkout. Please note our couriers don't collect parcels from us on bank holidays. Delivery dates shown at checkout are estimates, and couriers can be slower at busy times.

Freezer bait

Freezer orders leave on a next-day service, whichever delivery option you choose.

We only dispatch freezer bait Monday to Thursday, so it isn't left with couriers over the weekend. Freezer orders placed after 7:30am on Thursday, or on Friday or at the weekend, go out on Monday. If your order has freezer and shelf-life items together, we send it all on the freezer schedule.

Please make sure someone can take the parcel in, and put freezer bait straight in the freezer when it arrives.

Collecting from us

Choose Pick up at checkout and collect your order free from Parker Baits, Meadow View Farm, Wintershill, Durley, Southampton SO32 2AH. We're open for collections Monday to Friday, 9am to 4pm.

We'll email you when your order is ready, and we hold collection orders for 30 days. Coming at the weekend? Call us first on 023 8111 2113.

Scottish Highlands, islands and Northern Ireland

Delivery can take 1–2 extra days. We can't guarantee freezer bait will arrive fresh to these areas, so please get in touch before ordering.

International

We currently deliver to UK addresses only.

Problems with your delivery

If your parcel hasn't arrived within 5 working days of dispatch, or it arrives damaged, email info@parkerbaits.co.uk with your order number and we'll sort it out. If freezer bait arrives defrosted or damaged, please let us know within 24 hours and send a photo.

For returns and refunds, see our Returns page.